Customer Service Clerk

On behalf of our client, We are seeking a reliable and customer-focused Customer service clerk to join their busy team. This role involves handling customer enquiries, processing orders, providing sales and after-sales support, and ensuing every customer receives a positive experience. The ideal candidate will have strong phone-handling skills and experience in manufacturing would be preferred.

Key Responsibilities

Handling incoming customer calls, e-mails, in a professional and friendly manner

Contact customers by phone to discuss promotions, new products etc.

Provide product information on company product ranges

Process customer orders accurately using internal systems

Support for the BDM’S with administrative tasks such as updating customer records, order tracking, scheduling deliveries & promotions

Maintain excellent knowledge of products, promotions, and company procedures to enable information to be passed onto to retailers.

Skills & Experience

Strong phone-based customer service experience

Excellent communication and interpersonal skills

High attention to detail with strong administrative accuracy

Ability to multitask and manage workload in fast -paced environment

Proficient in basic IT systems

Preferred

Prior experience in retail/manufacturing

Experience in order processing

Experience in handling of telephone calls

Personal attributes

Professional, calm and customer – centric approach

A problem-solve with positive attitude

Reliable, organised, and able to work well within a team

Willingness to learn product ranges and company processes

Salary

Competitive salary, based on experience -upwards of £25k

We regret that only shortlisted applicants will be contacted.